Email from disgruntled newsletter recipient about unsubscribing
Here is an email I received today after a member received the newsletter and I told him that he could unsubscribe from it via the newsletter he received or via the usercp, seems that he could do neither:
> Larry there should be an unsubscribe link with the newsletter, if not, you > can always log into the website and turn off newsletters in your profile. > Thanks! I looked for an "unsubscribe" highlighted area in the email, and there was NONE. Bad. Then I went to the website, logged in, and went to the "User CP" area. In the "Your Profile" area there was nothing in regards to any newsletter. Then I looked at the "Settings & Options" area. "Edit Options" would seem the logical place to check a box that would subscribe or unsubscribe from things like this newsletter. Under "Messaging & Notification" there is an area that says "Receive Email & Newsletters" and then "From time to time, the administrators may want to send you email notices. Additionally, every month we send out a Newsletter via email." These boxes are NOT checked...and yet I still received the newsletter. So tell me again HOW I can actually unsubscribe from this newsletter, since I have never subscribed to it, and my options show that I am NOT subscribed to it??? ------- Now when I originally sent out the newsletter I told it NOT to override the setting for receiving/not receiving admin emails because if a user had said no to admin emails then I didn't want them receiving the newsletter. It seems that GAZ went ahead and sent it to him anyway. So my support questions are: 1) Is there a flaw in GAZ to where it is sending regardless of what the setting is for receiving admin emails? 2) In what ways can the member unsubscribe? As a Note, here is the code that is the first bit of code in the Gaz_html_footer style: Code:
<if condition="$show['unsubscribe'] AND $unsubscribehash"> |
Quote:
the users could subscribe and unsubscribe, I had similar problem: http://www.thevbgeek.com/showpost.ph...7&postcount=11 |
I applied the fix for the UserCP that Morgan told you about and that is working now, but the Unsubscribe link at the bottom of the newsletter that was sent out is not.
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KenDude, maybe you should look in the hornstar6969 thread below this one, there is a fix mentioned there for the unsubscribing link.
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My footer already has that, just look at the code I posted above, that footer is one that Morgan set up for me. :)
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Having the following is correct:
Code:
<if condition="$show['unsubscribe'] AND $unsubscribehash"> |
Ok you still have acess to my site so please look it over and let me know what you find Morgan. Thanks!
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No need to access your site, can review the code. Will post back after review.
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So is this a problem that's only local to KenDude, or will all newsletters sent be missing the unsubscribe button?
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If you see the following in the gaz_html_footer template, then your members won't get a link (if there is no unsubscribe hash) instead of a getting a link that creates a "it can't find my subscription information" message:
Code:
<if condition="$show['unsubscribe'] AND $unsubscribehash"> |
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