|
Geek Gazette GAZ is a community newsletter management system. |
Advertisement | |
Learn how to remove ads |
|
Thread Tools | Display Modes |
|
#1
|
|||
|
|||
Email from disgruntled newsletter recipient about unsubscribing
Here is an email I received today after a member received the newsletter and I told him that he could unsubscribe from it via the newsletter he received or via the usercp, seems that he could do neither:
> Larry there should be an unsubscribe link with the newsletter, if not, you > can always log into the website and turn off newsletters in your profile. > Thanks! I looked for an "unsubscribe" highlighted area in the email, and there was NONE. Bad. Then I went to the website, logged in, and went to the "User CP" area. In the "Your Profile" area there was nothing in regards to any newsletter. Then I looked at the "Settings & Options" area. "Edit Options" would seem the logical place to check a box that would subscribe or unsubscribe from things like this newsletter. Under "Messaging & Notification" there is an area that says "Receive Email & Newsletters" and then "From time to time, the administrators may want to send you email notices. Additionally, every month we send out a Newsletter via email." These boxes are NOT checked...and yet I still received the newsletter. So tell me again HOW I can actually unsubscribe from this newsletter, since I have never subscribed to it, and my options show that I am NOT subscribed to it??? ------- Now when I originally sent out the newsletter I told it NOT to override the setting for receiving/not receiving admin emails because if a user had said no to admin emails then I didn't want them receiving the newsletter. It seems that GAZ went ahead and sent it to him anyway. So my support questions are: 1) Is there a flaw in GAZ to where it is sending regardless of what the setting is for receiving admin emails? 2) In what ways can the member unsubscribe? As a Note, here is the code that is the first bit of code in the Gaz_html_footer style: Code:
<if condition="$show['unsubscribe'] AND $unsubscribehash"> <div class="smallfont"<if condition="$stylecss[smallfont]"> style="$stylecss[smallfont]"</if> align="center"> <a href="$vboptions[bburl]/$settings[scriptname].php?do=unsubscribe&u=$user[userid]&h=$unsubscribehash&n=$newsletterid">$vbphrase[gaz_unsubscribe_to_newsletter]</a> </div> <br /> </if> Last edited by KenDude; 05-18-2008 at 06:26 AM.. |
#2
|
|||
|
|||
Quote:
the users could subscribe and unsubscribe, I had similar problem: http://www.thevbgeek.com/showpost.ph...7&postcount=11 |
#3
|
|||
|
|||
I applied the fix for the UserCP that Morgan told you about and that is working now, but the Unsubscribe link at the bottom of the newsletter that was sent out is not.
|
#4
|
|||
|
|||
KenDude, maybe you should look in the hornstar6969 thread below this one, there is a fix mentioned there for the unsubscribing link.
|
#5
|
|||
|
|||
My footer already has that, just look at the code I posted above, that footer is one that Morgan set up for me.
|
#6
|
||||
|
||||
Having the following is correct:
Code:
<if condition="$show['unsubscribe'] AND $unsubscribehash">
__________________
Please use the forums for support, feature requests, and similar such things. Support does not include custom code, custom template edits, or third-party modifications. PMs and emails to me should be for private information only, such as login information. If you PM or email me a support question, chances are good that I'll ignore it. Thanks. While the work or play is on, it is a lot of fun if while you are doing one you don't constantly feel that you ought to be doing the other. -- Franklin Pierce Adams |
#7
|
|||
|
|||
Ok you still have acess to my site so please look it over and let me know what you find Morgan. Thanks!
|
#8
|
||||
|
||||
No need to access your site, can review the code. Will post back after review.
__________________
Please use the forums for support, feature requests, and similar such things. Support does not include custom code, custom template edits, or third-party modifications. PMs and emails to me should be for private information only, such as login information. If you PM or email me a support question, chances are good that I'll ignore it. Thanks. While the work or play is on, it is a lot of fun if while you are doing one you don't constantly feel that you ought to be doing the other. -- Franklin Pierce Adams |
#9
|
|||
|
|||
So is this a problem that's only local to KenDude, or will all newsletters sent be missing the unsubscribe button?
|
#10
|
||||
|
||||
If you see the following in the gaz_html_footer template, then your members won't get a link (if there is no unsubscribe hash) instead of a getting a link that creates a "it can't find my subscription information" message:
Code:
<if condition="$show['unsubscribe'] AND $unsubscribehash">
__________________
Please use the forums for support, feature requests, and similar such things. Support does not include custom code, custom template edits, or third-party modifications. PMs and emails to me should be for private information only, such as login information. If you PM or email me a support question, chances are good that I'll ignore it. Thanks. While the work or play is on, it is a lot of fun if while you are doing one you don't constantly feel that you ought to be doing the other. -- Franklin Pierce Adams |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Email sent but not really sent? | daisukem | Geek Gazette | 1 | 08-01-2010 01:27 AM |
Where can I see this in an email? | Queeva | Geek Gazette | 3 | 09-16-2009 09:43 PM |
Got the email. | Hornstar6969 | Geek Gazette | 1 | 05-15-2008 01:05 AM |
I want to see an email sample please | LadyBeth | Geek Gazette | 0 | 01-01-2008 08:14 PM |
Email Clients | waltercat | Lizard Lounge | 3 | 08-31-2006 10:30 PM |